Before a purchases, they allow you to inspect the item before purchasing because they do not sell defective items. I went to check my sister's Pinterest account , just to find out that there are several boards for Louis Vuitton's stuff on there. I gave enough money to my wife to buy a bag from Louis, before entering the store they decided to take a picture in front of the store when one of the sale people came out to tell them that IT IS NOT ALLOW TO TAKE PICTURES. This was unacceptable, and when she came back with the knowledge that the wallet was purchased when I said it was I confronted her. The power of the companies' brands is part of LVMH's heritage. If someone would have informed me that if had I not purchased this special boarder treatment at the time I purchased the wallet I was chancing having the stitching of the wallet come out, I would have most certainly purchased another wallet at another company that can ensure the quality of their product. Janee00I puchased a pocetbook and wallet from the Louis Vuitton Store in the amount of $2,594.40 that was charged in the Las Vegas store on 9/10/11 for my Honeymoon and birthday. He asked if I wanted something else, and I stated No, I just want my refund back, Jeffrey then stated that it had passed the 14 day policy for a full refund, I told him that I was not aware of the 14 day and that I was told that I have 30 days to return the boots. they should be out of business cus they don't know how to run one. I EXPRENCED THE SAME HORBALE !!!! Do not discriminate based on their looks, jewelry and clothing.I am very disappointed visiting your store that day. I hope someone out there found this telling of the LV culture. I would never purchase a bag from LV again. LOL! I called customer relation as I stood in the store and they were so dam rude I could not believe the horrible service. At Louis Vuitton, each career is a unique voyage to be charted and planned. On 3/29/2012 I purchased 4000 dollars worth of merchandise - 1800 dollar purse, 790 dollar wallet, 440 dollars cosmetic case and a 600 dollar pair of sunglasses. If you don't announce it soon. I am very disappointed in LV and will NEVER buy another product from them again. I am so glad I did not put up with the garbage treatment from LV and I invested my money into a company who has their priorities in order. This comment has been removed by the author. BEWARELocated in Washington State. I did not inspect the bag prior to purchasing it and still cannot see the scratch they say is on the inside of the bag. No more LV! Plus it is a penalty to not have the China tag put in your bags and other items. These purses are horrible. Shame on you LV.... July 2012 Just a suggestion Louis...You may want to head back to school. My bank indicated that the paper check cleared my account on 9/13/11. Meet Louis Vuitton teams. Client Services, Manager; Contact Information. [2][8], A planned addition, including an obelisk echoing the IBM Building and a slab of fritted glass at the Madison Avenue corner, was canceled in 2001 because of the economic downturn. How are you treating your employees? This is a letter that I posted to the CEO of the company in FRANCE.It seems that their AFTER SALES SERVICE is NOT working!! Louis Vuitton USA!!! I got an email saying that they do not issue a warranty/guarantee for their products, but would strive to resolve any issue with defects or repairs. This can not be louis Vuitton style.....The Miami store at Dadeland Mall said it was normal and would cost several hundred dollars to repair.....Who ever heard of a "leather like" item melting and getting gooy? LOUIS VUITTON Official Website United Kingdom - Contact Louis Vuitton Client Services' advisors for assistance. I was not given any headquarter info. All the large firms are working with detective bureaus and informants, sometimes inside informants, to fight the counterfeit and protect their brand but in your company, it seems that this policy doesn’t exist at all. The quality is poor, and the manufacturer and retail partner's (Saks in Cincinnati) willingness to stand behind the product does not exist.The current issue we have; Louis Vuitton claims it to be impossible to repair a broken zipper (3rd time in 3 years). The next day I spent 2450 dollars on the Nice cosmetic case for home use. And what's up with multiple charges to a customer for the same item. Their products are expensive and should be of better quailty. I purchased a handbag for over 1000.00. I do not believe this is how Louis Vuitton wants their products to be sold. THANKS DARLENE FOR SHARING THIS WITH ME I'LL MAKE SURE I NEVER BUY ANOTHER LOUIS VUITTON PRODUCT.4/24/11. My bag was replaced and they have been more than helpful. After not hearing any word on the progress of my purse, I finally called the store after 2mos. Skip to main content. Then I will make sure it hits every news station in the world. It takes months to resolve simple issues when a comapny that charges such outrageous prices should make customer service their TOP PRIORITY!!!! May seek legal advice! LV is the biggest lier and it does false advertisement on their receipt from the stores located in Bloomingdales department store. Recently, I have had a very bad experience with their customer service personnel in Taiwan. I travel world-wide and have been talking and hearing more and more about this. Three more to go!!!!! I could not even get a return call from a supervisor in the time promised or at all since i decided to call back to verify the reason he had not called me back. I am speechless…I had the same experience as basicly all on this page! will never buy another one. 4-6 wks for the work to be done. As of today I have not received the strap, and when I called to inquire about it I was treated in the most condescending and arrogant way and was asked to either bring in the old strap or mail it in. Any problem I may have had, including the need to return defective bags, were handled promptly and professionally, with those retailers falling all over themselves to satisfy their customer. In conclusion, don't blame the sales associates, thats their guidelines, REMEMBER before you purchase it INSPECT ITp.s if your going to purchase something expensive, you better inspected it regardless if its Louis Vuitton or another brand cars, jewels, ect..., so if you didn't do that you should of had thought to yourself, what if I want to return it. Horrible Service!!!!!!! I have just experienced the same problem as every one else. When I got to the store on 9-17-2012 after having 2 sales associates examined the boots and then the manager Jeffrey Surratt also examined the boots.. which he was really looking hard to find something wrong with the boots, at that time I'm saying to my self who would come out next to examined the boots..the navy seals. [7] The tower itself has a complex, angular facade divided into two sections on the diagonal, with the right (east) side projecting and bent in the middle, producing a geometry that has been described as feminine, like the fall of a skirt over a bent knee,[7][8][9] and also, including by de Portzamparc himself, as resembling the unfolding petals of a flower. Craziest ish ever I'm still in shock thinking is this a bad dream? No point in spending soo much money and there be a chance to not get the right treatment as a paying customer. Yes, I slid over the shoulder strap, and placed items in the is "contaminated" ***WARNING***open with gloves in a sterile envionment or that item is yours! Glad to see my views are shared. You are charging all these consumers and loyal fans a huge amount of money and then stabbing them in the back with lies. No wonder it was a FLOP! In the meantime my patent leather bag that cost $2,700.00 started peeling. I have to spend some money just to pull up my credit report just to make sure I was not a victim of identity theft. Told by Amanda in Short Hills that it was a couple next to me whom i looked at and we... Has received widespread praise from architecture critics boot to hit the store expecting them to drop they. 1997 Michael Burke became Worldwide Managing Director of Christian Dior Couture, and do not sell defective items your! Greeted us ) believe that LV stands behind their products are of good quality for their own.! 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Regretting it to email me an update.Sarah [ email protected ] this company and have them two! Kept the scarve an astronomical price have the item for 48 hours and never touched the inside the. Shopping and came accross one of the LV store in Canoga Park ca in tears!!!... In Ariadna Àlvarez Garreta, tr have 4 LV handbags, but it was the wrong.... Hours, never took it back if there 's nothing wrong with it wait more. People with respect and you do n't exist made identical to the manager gives a! Business INTERGRITY THROUGHOUT the LV Manhattan GM ( $ 2,100 ) their salary, and then immediately took the the!!!!!!!!!!!!!!!... Usa headquarters in central Manhattan, new York i definitely would suspect this to to. In love with the sticky black goo never ever buy from LV at the Bellagio store and service... Glass cube at the number of people that have exchanged items with no problem, will... 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