Is Alexa not responding to her wake word? 3) Check the Wake Word option. She's always on—just ask for information, music, news, weather, and more. Content on EchoTalk may not be reproduced or reprinted in any manner without written authorization. When you’re watching the Super Bowl between the Rams and Patriots on Sunday, your Echo speakers won’t inadvertently respond to the wake word “Alexa” when someone on … The online retail giant was rightly concerned that any time it wanted to run a TV or radio ad demonstrating how the Echo speakers worked, the use of the word "Alexa" would "wake … But you can change this "wake word" to Echo, Amazon, or Computer, if you prefer. Then go to Settings > Your Echo’s Name > Sounds. If you can check it, you'll be able to say "Alexa" to get your query going. I have 2 dots, 1 spot, 2 shows of various generations, a 2nd gen tall echo, and a shorter echo Covered in material. I have gifted an Echo Show to my father in law. Note: A pop-up window might appear informing you that the wake word change would take a … Are there any other devices near by? Alexa won’t connect to other devices. Check that your device isn't muted. When you say your Amazon Echo’s wake word (“Alexa,” “Echo,” or “Amazon”), you will see a blue light race around the brim of the speaker. Otherwise, you're going to have to click on the Alexa icon to ask it things. Re: New Echo Show Doesn't Respond to Wake word « Reply #1 on: October 14, 2017, 03:03:08 pm » my first thought is using the wrong wakeup word. One user tweeted that their Echo Show device hadn't been responding to the set wake word since Monday. It keeps thinking “the audio was not intended for this device”. Oh...go to history and see what the device thought you said...or if it says " Audio was not intended for Alexa ". When I change the wake word to anything else (Computer, Alexa or Amazon) it works. The unit still responded using the wake word, but my iPad wouldn’t load it. Step 1: Open the Amazon Alexa app.. I had him power down and power up the device, and when he says Alexa, it does nothing. Alexa only responds to the wake word “Alexa” on Portal. But it can make mistakes. Change the Wake Word on Your Echo Device; Troubleshoot. 0 Members and 1 Guest are viewing this topic. Change the wake word. Does he have a neighbor that can help him send it back to Amazon for an exchange? Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. My tall 2nd gen kept indicating it was loading the wake word, but never did. To make the Amazon Echo give you a wake-up sound, head to the Echo app on Android, iOS, or head to its web interface on your computer. To switch from saying “Alexa” to “computer” to your Echo or Echo Dot, we need to change the Wake Word. Alexa is the Echo’s wake word to trigger the microphone to respond to a command. He is a good english language speaker and the device is in the same room. That is a … Note: The ecobee and ecobee plus skills will be enabled automatically on your SmartThermostat with voice control and ecobee4 when you activate Alexa through the ecobee app or Web Portal. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. I normally have to call it 2-3 times before it reacts, will change the wake word later and see if that helps, but I do remember it responding better to "Alexa" (which I changed because we have a dot in the same room that everyone is used to saying "Alexa" to). as far as updating after initial setup, that is normal. Anyone else experiencing this? With the Echo Show, the call of “Alexa” (or another wake name) results in a horizontal bar of blue light, at the bottom of the display. For example: Start a call by saying, “Hey Portal, call [contact name].“ Check the weather by saying, “Alexa, what’s the weather forecast?“ Press J to jump to the feed. All trademarks and service marks are property of their respective owners. “Echo” wake word not working. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. Change the wake word If you have an Echo and you don't like the name Alexa, or you have someone else in the house with that name, you can choose Amazon or Echo as the wake word. Within the settings menu, select the Echo device whose wake word you wish to change. Through the process of elimination, the parts that are proving faulty may be narrowed down quite simply. If you can't check the Wake Word option, you don't have hands-free access. Not Responding to Wake Up Command. Enable the ecobee and ecobee plus skills to control your ecobee thermostat with your Amazon Echo and Dot devices. When I change the wake word to anything else (Computer, Alexa or Amazon) it works. It is properly registered on the network and updated; however, it doesn't respond to voice commands. Now, simply talk to the Echo Show by asking questions or giving commands . If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. She's also an expertly-tuned speaker that can fill any room with immersive sound. But it can make mistakes. Works for me...worst case scenario, reset everything to factory (not just wifi). The issue likely isn't that your Echo is always listening, it's that similar-sounding wake words keep triggering your Echo speaker, like " Lexus." Change Echo Show's wake word When you want to communicate with your Echo show, just say "Alexa," followed by a command. If the Echo Show does not turn on after the previous options, it is likely that the motherboard needs to be replaced. EchoTalk is an independent discussion forum for Echo & Alexa enthusiasts and is not affiliated with Amazon or its companies. Weird, I thought it was just my Show 5 that did this because of where I have it. Ugh! Alexa is designed around your voice. Make sure you have an active internet connection. The Echo Show is a relatively simple device in that it does not contain many components. Alexa doesn't understand what you said. Might be worth checking if it needs a software update - although "Echo" has been around forever. You can then use all of the available Alexa commands. my first thought is using the wrong wakeup word. Unfortunately, we are NOT in the same location. One of Alexa’s myriad of talents is her ability to act as a voice … Tap the More icon (three horizontal lines) in the upper left corner. This happens because the assistant either hears its wake word or hears something it thinks was its wake word, and wakes up. Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. “Hey Portal” is used to access Portal features, such as calling and answering. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. But never with Echo. To connect your ecobee device to your Amazon Echo or Dot, follow these steps: It might be time to assign Alexa a new name. Alexa is triggered by what's called a "wake word." Ran into this problem tonight. It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in … Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. Go to Settings, select the Echo Show as your device, scroll down to Wake Word, make your choice, then hit Save. These instructions assume the Echo device currently uses the default “Alexa” wake word. Here’s how: Launch the Alexa app on your iPhone or iPad Tap “Done”, then “Save,” and you’ll get a confirmation message that the word has been changed. 2 years ago 3 November 2017. Press question mark to learn the rest of the keyboard shortcuts. Reset the Alexa-enabled device to factory defaults. After selecting the device you wish to edit, scroll down in the settings until you see the entry for “Wake Word”. All being used throughout the home. Incompatible Default Music Service for Alexa. It’s not muted. "I'm sorry, I didn't quite get that" is a phrase often spoken … It keeps thinking “the audio was not intended for this device”. Alexa is the Echo’s wake word to trigger the microphone to respond to a command. Copyright 2018 EchoTalk. Note that there is no wake word on the the Fire TV, since it requires you to press a button to trigger the Alexa system and thus has no wake word. 9 replies; 1583 views A avoysest 0 replies I have the Sonos One with Alexa and most of the time the "Alexa" command doesn't wake up the player, I have to say Alexa many times like A L E X A , Alexa!! What device is it? as far as updating after initial setup, that is … Step 2: Tap … I’ve tried unplugging and replugging it back in. Once inside the Echo’s settings, select Wake Word and choose one from the pop-up menu. Amazon Echo smart speakers and displays recognize several other wake words as well—“Amazon,” “Computer,” and “Echo”—and each Echo device can be programmed to recognize a different one. If you are trying to play music from a specific music … “Echo” has worked perfectly fine for me. 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